Unit 7: Referral in Information. Advice or Guidance
Partnership Work
In order to meet the needs of a client, an organisation may have to signpost or refer them, this benefits the client by:
- Providing them with the information needed.
- Giving them access to the expert knowledge and skills from an adviser trained specifically to deal with their particular issue or problem.
- Avoiding the client having to search through vast amounts of information themselves
Referrals benefit the client by having an appointment made or meeting set up for them, avoiding them having to search for the right contact. Some clients might not have the skills or facilities to make their own appointments or find the right information, due to learning or language difficulties, disability or illness or lack of finances, housing, a telephone or computer, or transport.
Organisations which signpost or refer clients will need to have relevant and up to date information about other local and national organisations which can help. Developing local networks and partnerships can be helpful.
By having a bank of local and national specialist resources and information advisers can reduce the risk of clients being given the wrong information as clients are being referred to the most appropriately trained or qualified organisations.
INSERT THE PARTNERSHIP WORK SIGNPOST AND REFERRAL VIDEO
Use the links below to learn about other organisations providing IAG.