Level 3 Certificate in Information, Advice or Guidance (IAG)

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If you are looking for an online course to further develop your knowledge, skills and understanding in information, advice and guidance (IAG) training, then this NOCN Level 3 Certificate in IAG could be exactly what you need. This flexible, online course provides learners with the skills and underpinning knowledge required by employers in a range of contexts where information, advice or guidance is provided.


Who is the qualification for

The NOCN Level 3 Certificate in Information, Advice or Guidance has been developed for learners working in this field to share good practice and build confidence.

There are no specific prior learning or qualification required for learners undertaking this course. However, learners will need to have Level 2 National Standards in Adult Literacy to enable them to complete the assessment criteria of the course.

The minimum age for access to the qualification is 19 years and would be particularly suitable for those who:

  • Have already completed the NOCN Level 2 Certificate in Information Advice or Guidance
  • Have completed another qualification at Level 2 in a relevant occupational sector
  • Deliver information, advice or guidance

Learners completing the course will be able to progress to the Level 4 NVQ in Information , Advice and Guidance and other related courses such as counselling skills, community development and working with voluntary organisations.

Whilst studying this course, you will develop the skills necessary to provide information, advice and guidance, covering a range of key units, such as: applying interaction skills for information, advice and guidance, information advice and guidance – practice and principles, providing information to clients, referral in information, advice and guidance practice and reflecting on your own practice in relation to IAG.

The online course provides flexibility, allowing you to study from home with around your own personal schedule. After each lesson, there will be a number of questions, provided in the form of an online quiz, which will need to be submitted. Each unit is around 20 guided learning hours and there are 7 units in the course.

On average learners will take around 10 hours per week, or 16 weeks to complete this course.