Unit 7: Referral in Information. Advice or Guidance

Referral in IAG

This unit enables learners to understand referral processes in relation to information, advice and guidance practice and analyse barriers to effective mechanisms of referral and evaluate effectiveness of referral processes.

This unit has 4 learning outcomes:

• Demonstrate knowledge of the referral procedure within own organisation.
• Understand the scope of information, advice or guidance within the context of own role.
• Understand the purpose and process for referral within the context of own organisation.
• Demonstrate good practice when referring clients.