Unit 1: Information, Advice or Guidance – Principles and Practice

Benefits of Information, Advice or Guidance (IAG)

Good quality IAG given to a client will assist in that individual’s progression and achievement.  The client will be more focused with clear and realistic ideas on what they need to do in order to achieve their goals and check if they are on track with SMART targets developed for them. A good quality IAG discussion will also be able to identify, address and remove barriers which can prevent a client from reaching their potential and progressing.

Take a look at these examples of information advice and guidance.

Here is a guidance video made by Yorkshire Bank. The video provides clients with a step-by-step guide of how to set up mobile banking on their smart phone.

Below is a sample of social media assets provided by the NHS during to pandemic, to share information with the public.

Award winning personal finance expert Andy Webb from BeCleverWithYourCash.com shares his advice with his listeners via a podcast.