Unit 3: Applying Interaction Skills for Information, Advice or Guidance

Interaction skills for IAG

This unit provides learners with the opportunity to carry out observed interactions in order to gain feedback on strengths and areas for improvement in information, advice or guidance delivery. It also encourages the learner to reflect on how to maintain and reinforce effectiveness and how to integrate information, advice or guidance principles in service delivery.

On completion of this unit you will:

• Demonstrate how to explain the information, advice or guidance service and own role, agreeing use of the service with clients.
• Understand the importance of confidentiality, data protection and impartiality in interactions with clients.
• Understand the importance of effective communication skills in the delivery of information, advice or guidance.
• Understand how to explore a range of options with the client to meet their requirements.
• Know how to agree an appropriate course of action with the client.
• Identify personal development needs.

The unit assessment will include a practical assignment, alongside quizzes which can be completed online . All assessments for this unit can be found on the Unit 2: assessment page.

Practical Assignment

As part if the unit you will carry out an information, advice or guidance session with a client demonstrating your skills and reflecting on and evaluating your practice. The session can be carried out at your own place of work and be evidenced through audio file and the completion of the assignment proforma.

Engaging In Our Online Course

We have included a number of features which will help you study this course. The course is designed to run on desktops, tablets and mobile devices; however, some of the learning material will work best using a larger screen.

Comment box

You will have lots of opportunities to communicate and share ideas with other learners. You can join the discussion by adding your views in the comment box, which can be found at the bottom of the page.

Downloads and Links

The course learning materials also includes downloadable PDFs or Word documents, alongside links to useful information from the web, providing you the chance to explore a topic in more depth.

The course features several quizzes to test your knowledge. These will be marked by the course tutor and nwill form part of your assessment.

Pages

Each unit as a number of pages, and you will find the buttons to click along at the bottom of each page. The next lesson button will move you on to the next unit.