Test your knowledge of questioning techniques.

Below are examples of different types of questions, including open and closed, funnel, probing and leading.
Read the question and sort into the correct box to help reaffirm your understanding of the distinction between them.

Below are some examples of open and closed questions. Sort the questions to help reaffirm your understanding of the distinction between them.

These type of questions are useful for gaining clarification and encouraging clients to tell you more information about a subject.

Funnel questions are good for:
Finding out more detail about a specific point: “Tell me more about Option Two.”
Gaining the interest or increasing the confidence of the person you’re speaking with: “Have you used the IT Helpdesk?,” “Did it solve your problem?,” “What was the attitude of the person who took your call?”

Identify ang give examples of. appropriate questioning styles to encourage effective communication with clients.