Lesson 4 : Record Keeping
Record keeping for clients is really important, and good record keeping can be the difference between okay information, advice and guidance and great information advice and guidance for your clients.
You are responsible for the records you make and we encourage that you ensure the client records that you keep are clear, accurate, honest and timely. It is good practice to write your records in black pen and to make note of the key facts and not personal opinions. Use detailed description and where possible include your clients contribution to the discussion. Avoid using abbreviations so that the information can be understood by other services which your client may be signposted to.
Records should be kept in a safe place in line with your organisations rules and regulations.