Information, Advice and Guidance Level 1 Course Content Expand All Unit 1: Introduction to Skills - Delivery Information, Advice and Guidance Week 1: Developing skills to delivery information, advice and guidance. 4 Quizzes Expand Lesson Content Test your knowledge of questioning techniques. Effective communication Record Keeping Demonstrating good practice when referring and signposting clients. Week 2: Key principles of information, advice and guidance. 3 Quizzes Expand Lesson Content My role delivering IAG Understand how to establish clients' IAG requirements Understand the importance of relevant policies to the information, advice and guidance role.