Boundaries / Guidelines
- Dress appropriately depending on situation – Smart and business like
- Work flexibly – both ways
- Recording of time worked to the nearest 5 minutes – on timesheets daily
- Lunch ½ hour break must be taken and will not be paid for
- Only emergency calls to be taken in work time
- Telephone sickness every day before 9 am
- Everyone is a customer so treat them appropriately
- Personal internet usage not permitted unless agreed with your immediate manager
- Answering telephone calls is everyone’s responsibility
- Equipment to be signed out by named person only
- Work across a range of duties
- Be open and honest
- If unsure ask or find out
- Discuss issues of concern
- If you have ideas about work, please share them
- Personal copying or printing not permitted unless prior consent given
- Please discuss training/support needs with the appropriate manager
- Regular reviews/supervision given quarterly and must be attended
- Only statutory sick pay will be paid when sick
- Confidentiality a must
- Office environment must be respected
- Weekly planner and performance/achievement to be produced by every Friday (this is not a whole day exercise but ½ hour) and emailed every Friday by 10 am for discussion.
- Targets to be agreed and to be achieved on a monthly but monitored on a weekly basis.