Record keeping is a key part of our role when providing clients with information, advice and guidance (IAG). Doing it well is important and supports both us and our clients.
Whether making hand-written notes or electronic record keeping clear, accurate, honest and timely record keeping is good practice.
Complete the following question, to demonstrate your understanding and awareness of effective communication in information, advice and guidance delivery.
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Describe the purpose of and the need for accurate recording and record keeping.
This response will be reviewed and graded after submission.