Demonstrating good practice when referring and signposting clients.
Signposting and making referrals is an important aspect of delivering information, advice and guidance. Clients may move from one
service to another in order to receive the support which best meets their needs.
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Question 1 of 4
1. Question
Identify when referral or signposting may be appropriate.
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Question 2 of 4
2. Question
State the difference between referring and signposting clients.
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Question 3 of 4
3. Question
Read through the case studies and demonstrate how you would refer and signpost these clients in a supportive and appropriate manner.
Case study 1
You are working as a advisor in a local housing association office.
A client attends the drop in session to talk to you about their change
in circumstance and their need for a property with a extra bedroom.Case Study 2
A community member attends the foodbank you are volunteering at.
You are preparing their food parcel and having a general chat when you
recognise they appear upset. You ask if everything is okay and the person
breaks down explaining they are feeling overwhelmed with the worries and
struggles they are having with managing their debt.Case Study 3
A member of the community contacts you via phone and explains
that they would be interested in starting a functional skills course.
This is not something you offer at your place of work.-
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Question 4 of 4
4. Question
Identify ways to obtain feedback from clients regarding the quality if service and the appropriateness of referrals and signposting.
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This response will be reviewed and graded after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -