This unit enables learners to develop an understanding of information, advice or guidance practice. It helps learners to develop the communication and interpersonal skills used in working with clients and improve their understanding of referral and when to signpost clients.
This unit has 3 learning outcomes.
The unit is structured in the following way :
Lesson 1: What is Information, Advice or Guidance
Lesson 2: Questioning Techniques
Lesson 3: Communication Skills
Lesson 4: Record Keeping
Lesson 5: Signposting and Referring
Lesson 6: Gathering Feedback
At the end of each lesson, you will find a link to a quiz. The quiz will include questions that will provide you with the opportunity to show your understanding of the lesson, through answering key questions that meet the assessment criteria for the unit.
Read each question carefully and use the text box to provide your answer. You will be able to take the quiz again, should you wish to revisit and further develop your answers.
From the unit assignment page, you will be able to access all of the quizzes from the unit. All of the unit quizzes must be completed.