Welcome to unit 2 of the Level 1 Award in Information, Advice or Guidance. Copy

About unit two

This unit introduces learners to the underlying principles and values in information, advice or guidance.

It also enables you to understand the core policies relating to advice work as well as Equality and Diversity issues.

This unit has 4 learning outcomes.

  1. Understand the scope of advice and guidance in the context of own organisation.
  2. Demonstrate awareness of role within own organisation.
  3. Understand how to establish clients’ information, advice or guidance requirements.
  4. Understand the importance of relevant policies to the information, advice or guidance role.

The unit is structured in the following way :

Lesson 1: Ways in which IAG is given

Lesson 2: My role within IAG

Lesson 3: Understanding Clients Needs

Lesson 4: IAG Policy and Practice

Unit Assignments


At the end of each lesson, you will find a link to a quiz. The quiz will include questions that will provide you with the opportunity to show your understanding of the lesson, through answering key questions that meet the assessment criteria for the unit.

Read each question carefully and use the text box to provide your answer. You will be able to take the quiz again, should you wish to revisit and further develop your answers.

From the unit assignment page, you will be able to access all of the quizzes from the unit. All of the unit quizzes must be completed.