Organisations offering information, advice or guidance will often need to signpost or refer clients to other agencies as they will not always be able to meet their needs.
A more formal process where a client is introduced to another organisation that will be able to help them meet their needs. This can be done by: taking their details and passing these on to another organisation who will then contact them making contact with another organisation for them and making an appointment actually taking the client to the other organisation to meet with an adviser who can help
Telling the client about information available to them and where they can go to obtain this. Examples include: a website where information can be found a telephone number, for example a helpline the name and address of an organisation who can provide the required support