Lesson 2: Questioning Techniques Copy

Why are questions important?

  • To aid learning

  • To arouse interest

  • Encourage thinking

  • To help someone discover their own thoughts and feelings

  • Change someone’s viewpoint

  • Focus attention

  • Build relationships

  • Support clients

  • De-fuse a situation

  • Avoid misunderstandings

Asking the right questions is at the heart of effective communication and information exchange.

Using different questioning techniques can help you gather information, build better relationships, manage people effectively  and can help others to learn.

 

Open and Closed Questions

Open questions produce longer answers whereas closed questions usually receive a one word answer.

Closed question e.g. What’s your name?

Open question e.g. How do you feel today?

Watch the video below 

Can you recognise the different questionsing techniques being used? 

 
 

Open questions are good for developing conversations, finding out more detail and finding out other peoples opinions.

Closed questions are good for testing your own or someone else’s understanding, concluding a discussion, making a decision and frame setting.

Probing Questions

Probing questions can help you get more detail and clarification

e.g. when do you need this report by?

Probing questions are good for getting people to expand their response and challenging unrealistic ideas.

Funnel questions

Funnel questions are good for finding out details about a specific point, gaining a persons interest and increasing the confidence of the person you are talking to. 

Leading Questions

Leading questions try to lead a person to a certain answer. The answer is suggested for them.

e.g. you don’t like maths do you?

Leading questions are good for getting the answer you want.